No spares as promised??

Coil spring for my bike was ordered in November 2015. Deposit paid and confirmed by Rance. Deliver promised end Nov or worst case 1st week Dec 2015. Spare was intended for long distance trip and required to be installed before 16Dec. Poor/no feedback. Had to do trip without the spare. Up to today 7 Jan 2016...... Still no coil or any positive feedback. Prompting them constantly, getting excuses on messenger.... Nothing else!!! Extremely P O ...