NO AFTER SALES SERVICE

I would like to share my disappointment in Linex Yamaha. We purchased a brand new YZ125Z in March 2019 for my son. When the bike was collect nobody did a proper product hand over. The bike was handed over to us and a plastic bag with a Manuel and a disc guard was handed over to my husband. When they got home they found that the Service Manuel was in Japanese and there were no manufacturers certificate included. Also no original Invoice or anything with the bike’s manufacturing detail. For us it is problematic as we cannot take the bike cross border due to the fact that my son have National races in other neighboring countries. I immediately tried to get hold of our Sales rep, Gareth Rawson at Linex Yamaha and until today I was unsuccessful as he does not reply to any e-mails, watsapps or phone call. I am very disappointed as I did not expect such behavior from a successful, well known dealership owned by the Bidvest Group “Fast forward to 2018, the company was sold to the Bidvest Group, and they have taken the LINEX brand in a completely new direction. If you have not yet visited the new LINEX LIFESTYLE CENTRE, get yourself down there and see for your-self the incredible new store.” I would really like to know why our family got such bad treatment I paid for a bike and I really do expect that I get after sales assistance.