Terrible service

Imported a pair of prescription glasses. One consultant emailed me telling me to get hold of another one of their consultants. I paid customs duties and emailed both consultants all the documents. This was a couple days before lockdown and despite calls and emails I never heard from these two consultants again. Once we hit level 4 (several weeks later) I phoned and got through to a manager. She was very helpful and processed my change of address (due to lockdown) and told me my glasses would be handed over to the courier for delivery. I thought that meant she would hand it to a linex driver. No. The parcel was sent to Dawn Wing to be delivered to to incorrect address. Now I've been fighting with Dawn Wing for a week to change the address.

At this point I'd rather just stay blind