Shocking customer service

Do not try to order online! I placed an order 4 days ago. When it came to payment it automatically came up with eft. No problem, apart from the fact that they have no bank details anywhere on their website. Order will only be confirmed on payment. Fair enough. I then asked for the bank details via the 'contact us', and later via the orders e mail address. The latter has bounced back 3 times. With the former I received an automated response saying they'd received my query and will be in touch. I then received another automated email saying they'd resolve my issue within 24 to 48 hours. After 48 hours - not a peep. I then phoned head office and was put through to someone called jacobs, who wasn't available. I left a message giving my details, asking them to please give me their bank details via a e mail. Again, not a peep. I decided to place the order again, keeping my eyes open for bank details I might have missed. Oh what fun I had. I could order 1 item. When I changed to 3, it stuck to the 1. I then bailed out of the site, tried again. Now I'm ordering 8 items!! And it won't let me adjust it. I gave up, sent a somewhat strong letter via the site. Again with the automated responses, again with the lack of a human response. I would not try to order from them again, I actually don't trust that site. It did too many strange things for my liking. Very disappointing and annoying.