To all lindt chocolate fans! I express my utmost disappointment at lindt choc company. Being a loyal consumer and supporter of lindt.

I being a loyal n regualer consumer of lindt. I purchased a lindt bar stick and found it to be 3/4 the normal size. A portion was missing. This definitcey was a factory fault. As the wrapper was Intact and U- tampered with. I contacted the consumer help line. To my utter Dismay the Consumer agent and manageress were extremely Indifferent NON-Apoligetic UNHELPFUL UNWILLING . I was cross questioned as to why i did not take the chocolate back to the Lindt boutique store. I Have in the past dealt with many companies customer complaints Departments: Woolworths, Checkers, Nestle,PANDORA,Mondeleze ETC. And almost always I have experienced a genuine Attitude of Empathy,consideration and willingness. LINDT chocolate customer care is a real SHOCKER. They have lost me THUS far as their LOYAL customer. I returned their products and bought another brand for my year end staff gifts. I advise all of u to do the same,before you experience a similar DISAPPOINTMENT.