Shocking Lindt Chocolate Experience!!!!

I purchased Lindt chocolate products from the Lindt store at Gateway on the 24th September 2020. When we reached home , we realised upon opening the Swiss Luxury product , to our dismay, we realised the product was defective in a sense that the individual chocolates had melted and had formed into a blob.

So, we did the sensible approach by escalating our concerns to Lindt Customer service together with the photographic evidence attached to the correspondence.

What was shocking was the response from the Customer Experience Manager ,Kim Naidoo. that defended the Lindt brand , Msnufacturing and distribution channels and re-iterated that the product was defective as a result of it being "temperature stressed"

Upon questioning her as to how the other Lindt products that were purchased together on the same day were totally intact and suffered no temperature abuse, she became to my line of questioning, and just re-iterated how great the Lindt brand was.

This kind of arrogance is definitely not on, and what angers me most is that no shadow of doubt in the probability that the sealed product could have been damaged in distribution. After all, Lindt does not have a process of X-ray Vision to ascertain that products that are sold are totally intact in respect of the contents.