******* Attitude

I’ve been buying Lindt chocolate for years. Usually buy the dark chocolate in bulk direct from the Lindt stores since the days they were in Waterkant. Am used to dark chocolates - above 70% - being dairy free - Lindt brand included. I bought a batch of 78% chocolates at the VA Waterfront Lindt store on 4th January and when I came to use them 8th January 2019, I discovered they contain milk solids. I phoned Jill Snyman at the store ( ********** ) at 11.50am and she couldn’t help but promised the manager Russel Brent would get back the afternoon. Which never happened. My husband went down to the store late afternoon and Russel was not available. The following morning 9th January 2019 around 11am, I went down to the shop and found Russel there. He still hadn't bothered to phone me. He flat out refused to take back or exchange the chocolates or even check if her could find a way to swap them or help me. Arrogant to say the least. I don’t understand how Lindt can take this hard line when the goods are untouched, I have the original slip and tried to return them four days later. In an era when most companies are going plant-based - Lindt chooses to add dairy to their DARK chocolates - and then take a hard line when I made an easy mistake. ******* attitude and behind the times with their products. They don't deserve customers, least of all those shifting to a plant-based diet.