Lindt South Africa has the worst customer service EVER!

If I could give Lindt South Africa 0 stars, I definitely would for their pathetic customer services. It’s been a month of constant dissatisfaction whilst dealing with them. On the 5th of March 2019, I emailed my complaint through to Lindt about a worm being found in their chocolate Which was bought from their loose truffle tray at their Gateway store in Durban. After emailing videos, images and even posting THE WORM which was still alive to Lindt, they had the audacity to email me Back almost a month later, after implying that I wanted free goods from them to tell me the outcome of the case was that I must inconvenience myself and go to the Gateway Lindt store to pick up ONE Lindt ball that they usually give for free. I’m disgusted and appalled. I’ve never expected this much of unprofessional and cheap behaviour from such an expensive brand. After this, I’ve decided to boycott Lindt chocolates as a whole!