Hard Foreign Object in Lindt Lindor Assorted - No response on Complaint

On 25/09/2019 at 09:25 I sent a complaint to Lindt via their Website regarding a foreign hard object I found in one of their Chocolates. It was definitely not smooth, quite disappointing as afterwards we carefully inspected the rest of our batch. I attached a photo thereof as well via their Website, below was their response:

Dear Debbie Schneider

Thank you very much for contacting us. We have registered your inquiry.

Kindly note that all inquiries will be responded to within 48hrs.

We thank you in advance for your patience herein.

Please remember to take note of your Ticket Number: ***.

Thank you

Warm Regards,

Shaaiqah

Well to date still no response from them what so ever, it has been more than 72 hours now already. I honestly think for such a big name brand they should at least just respond to their Customers complaints and ensure that their QC Department is up to standard and that no hard foreign objects land in their mixtures. This could have caused terrible tooth damage as it was supposed to have been irresistibly smooth :), which it was not.

I await their response with great anticipation.