Customer service as bad as that from City of Joburg

I gave Jurgens de Jager and his team three chances to provide good service with a faulty gas geyser, but all three times they failed miserably. We're relatively new to Joburg and expected problems with service delivery from government, but it seems this Joburg-based business isn't any better than the municipality in which it is located. I really got the sense they didn't need our business. They could hardly rouse themselves to arrive at our house to look at the faulty geyser. The last time, they came out quite quickly, but then could not find the motivation to provide the quote so that the replacement of the geyser could commence. If we didn't have more than one geyser, then I would probably been more proactive in finding an alternative service provider, which I eventually did. It's not right that a paying customer should be made to feel like an irritating gnat when following up on a promised quote with you, Jurgens.