CS
Callum S
1 reviews | Active since Oct 2014
22 Jun 2019, 10:25
******ionate
R550-00 to get a quote. Informed them of issue over a phone call. They then came to check for an ******ionate call out fee and would not send the quote until the call out fee had been paid.
Nothing done during the call out except for taking two *****s out the top and saying yes, you are right, the drum must be replaced. Essentially what I had intimated over the phone.
I understand the necessity of a call out fee as an individual does need to check but that is outrageous. More expensive removing two *****s than a visit to a private physician for a check up
Helpful (0)
Replies (4)0
Replies (4)
Linden Appliances's replyOfficial
02 Dec 2020, 10:04Good day Sir, thank you for your review and apologies for the delayed response to this. Our call out fee is the going rate for most registered service providers in our industry or at least for the companies we are contracted to.
Best regards,
Linden Appliances's reply02 Dec 2020, 10:04
Official
Good day Sir, thank you for your review and apologies for the delayed response to this. Our call out fee is the going rate for most registered service providers in our industry or at least for the companies we are contracted to.
Best regards,
Linden Appliances's replyOfficial
02 Dec 2020, 10:04As i do appreciate the fact that you were able to ascertain the problem, we always prefer to call out and assess before quoting as we only charge a call out fee once off, so when we come through to replace the spare provided you accept the quote, another call out fee is NOT charged.
Best regards,
Linden Appliances's reply02 Dec 2020, 10:04
Official
As i do appreciate the fact that you were able to ascertain the problem, we always prefer to call out and assess before quoting as we only charge a call out fee once off, so when we come through to replace the spare provided you accept the quote, another call out fee is NOT charged.
Best regards,
Linden Appliances's replyOfficial
02 Dec 2020, 10:04Had we quoted based on your diagnosis there could have been a possibility that there were further components that were also required. Once a client orders there own spare they are accountable for the spares in the event of it being required or not.
Best regards,
Linden Appliances's reply02 Dec 2020, 10:04
Official
Had we quoted based on your diagnosis there could have been a possibility that there were further components that were also required. Once a client orders there own spare they are accountable for the spares in the event of it being required or not.
Best regards,
Linden Appliances's replyOfficial
02 Dec 2020, 10:05our time is spent mostly when doing the repairs - thats when the unit is stripped and the part is replaced. on a drum change specifically this could take approximately 1.5- 2 hours. The assessment is the confirmation of fault. Thank you for your time
Best regards,
Linden Appliances's reply02 Dec 2020, 10:05
Official
our time is spent mostly when doing the repairs - thats when the unit is stripped and the part is replaced. on a drum change specifically this could take approximately 1.5- 2 hours. The assessment is the confirmation of fault. Thank you for your time
Best regards,