TERRIBLE VODACOM AND LINCOLN MOTORS SERVICE

We are terrible hurt by an extremely rude and poor service from Lincoln Motors Engen Garage in Nelspruit. We bought VODACOM AIRTIME For R29, to do arrangements of our beloved deceased as we received the news today. We needed airtime to communicate with family. In attempt to load airtime we discovered that the airtime was used in 25 April 2018 but we only purchased it today 11 July 2018. We went back to the shop and were told that the boss is outside. After an attempt to reason with her, she walked out on us after telling us there is nothing she can do but to wait for VODACOM HEAD OFFICE to rectify the problem tomorrow otherwise from her we'll get no money nor airtime. This was just salt to our wound. We called VODACOM customer care and were told that there was nothing they could do. We feel helpless and ****** daylight.