Worst moving experience ever

After receiving numerous quotes for my move from Johannesburg to Cape Town, Prosper called and was keen to discuss my requirements and how LINARICH can be of service.

It started off brilliantly, but then went horribly pear shaped and was the worst moving experience ever. To the point where I would strongly discourage anyone from using this business.

When you complete the inventory, you have a clear idea of your furniture items, but give the number of boxes your best guesstimate. When I submitted my final inventory list - the quote increased by 41% which I accepted because it was then too late to consider alternatives.

The day prior to the collection of my load, the need for a shuttle was decided on because the complex has restrictions. This increased the quote by R2000. On the morning, the truck was allowed in and I immediately called Prosper to tell him the shuttle was not required. I told him at least I save R2000, to which he rep**** - I’ll credit the balance due.

Shortly afterwards he sent me a message to say the cost of the shuttle cannot be deducted as it was assigned. When I reminded him of our telephonic conversation he said he was in a meeting and wasn’t paying attention.

In the conversation the night before the move - he told me to bubble wrap my fridge and my artwork, mirrors etc. and to wrap mattresses. On the day his team arrived with 100m roll of bubble wrap and plastic covers. I was then informed that literally every furniture has to be wrapped. The cost of the 100m roll bubble wrap - R2000 and R145 per plastic sleeve. I went to buy 100m bubble wrap for R350, but still had to pay R750 for ‘labour’.

The team were amazing, professional, exceptionally hardworking and a dream to deal with.

Prior to the pick up, I told Prosper that I will pay the balance of the quote once the truck is onsite in Cape Town. As we both bank with FNB, I undertook to transfer the balance before a single item is offloaded. I was after all totally at risk. They had 50% of my money and all my personal effects. Prosper said it should not be a problem, but he’ll check with his ‘manager’.

As soon as my load was collected the messages for the payment of the balance started. I again reminded him of the conversation we had and again he reneged on an undertaking. I asked to speak to elusive manager, but was told he’s my sales consultant and I must deal with him. I asked to speak to the registered Director of the business - Jane Chikumba. His response - she’s not available.

Throughout the communication prior to signing the agreement I expressly said that my goods has to be offloaded on 15 February. This was acknowledged and I included it on every document I signed.

My move was picked up on Friday 10 February, on Tuesday 14 February I wanted a status update and was told the truck left Johannesburg and was on its way to the Eastern Cape. It doesn’t not take a rocket scientist to figure out a truck travelling at a maximum speed of 80km/h is not able to cover a distance of nearly 2000km within 24 hours. Needless to say my move did not get to Cape Town on the agreed date. It arrived exactly 8 days after it was uploaded in Johannesburg.

My reasons for NEVER EVER doing business with LINARICH: * Prosper is disingenuous, dishonest and unreliable * There is no ‘manager’. He uses this ploy to deflect and pass the buck when from all accounts he is the sole decision maker two businesses, but he is not listed as a Director of either * My items were reloaded at the warehouse onto a different vehicle and the boxes were disintegrating by the time it was being offloaded * In addition to the damaged items his team were aware of - broken mirror and speaker. There is damage to my piano, couch and dining room chair * There is no understanding of customer service and care it’s just chasing money

I will be seeking compensation for the 3 nights accommodation I had to pay for. LINARICH was after all in breach of our signed contract.

Moving is stressful and nobody needs or deserves the added anxiety this business causes.

STAY AWAY FROM LINARICH🙈