Safety risk

Safety risk We booked a party bus for my daughter's birthday. The bus broke down in a busy intersection. We had to cross the intersection with 5 kids and walk to the venue. The company's way of resolving this matter was to send a limo that could only transport half the guests at a time and expected the other half to wait over an hour to be collected from the venue. Upon enquiring feedback after the incident i was told its unfortunate but things like this happen