****roach in Red Cappucino

<p> </p> <p>My husband, sister, mother and I visited your Kuilsriver Branch just after 12 oclock after we returned from a funeral. Myself and my husband joined my mother and sister who already had their lunch at limnos. While joining them my husband and I ordered a Red Cuppicino, coke and chocolate eclair. My mother and sister also ordered again to join us. We didnt wait long for our order. I finished my red cuppicino just to find at the bottom of the cup a ****roach. I was very disgusted, and informed the waiter immediately, the waiter was so fearful and did not want to come close she probably thought it would jump, but it was already dead.</p> <p>One of the staff asked if he could give me a nother cup of tea which i off cause declined. After we spend almost R400 they returned my the money for the cuppicino (think it was R35), while manager shouted from the counter. "Sorry we cant help" I was also very disatisfied that they did not even consider my family which was also traumatised and sickening by the experience. The manager (not sure if she was one) was very unprofessional. </p> <p> </p> <p>I sent limnos management numerous emails, nobody even bothered to respond. When i phoned the manager few days after the incident i could just never get hold of her. When i finally did i was told she is coughing too much to come to the phone (i just hope she wasnt coughing all over the food), to which i left my number and asked for her to return my call. A month later and still no call or any communication of decency.</p> <p> </p> <p>They are the most arrogant people, who do not value their customers at all. Worst of all they are the main branch (Kuilsriver) where everything are being made and being distributed from. </p> <p> </p> <p>This was an utterly disgusting feeling which left a nasty feeling on my tummy for days, just the thought of it all. But the worst is their ignorance.... </p>