Dissatisfied customer in Kuils River

Customer care is non-existent. When attempting to log a complaint by email, I received this message. "Your message wasn't delivered to *** because the address couldn't be found or is unable to receive email."

I'm pasting the email I tried sending Limnos.

On 10 April my son, Levi, placed an online order for Tuesday, 20 April 2021. We accepted a quote for R395 for a carrot cake. Upon collecting our order we were told that there was a price increase the previous day, the 19th.

Your cashier, Marisa, informed us that we could not get the cake at the quoted price, but the new price of R420. She alleged that her colleague, Maggie, was to inform me of the price increase. This is not the case. I was not informed of the price increase. I was outraged and asked for the manager and was informed that the manager, Mandy, was not available and that I needed an appointment.

What happened to customer service at Limnos, a company I've been supporting since it was a small business here in Kuils River? Has Limnos become a big business and no longer care about their loyal, local customers?

I sincerely hope that this is not the case and hope that you will reimburse me for the extra R25 I paid for the carrot cake.

Hoping the matter can be amicably resolved. Mrs. ME Daniels