Bad, Unprofessional Service

Poor, Unprofessional Service This is the email I sent to Limnos. It has been a struggle to get through to management at Head Office.

To whom it may concern

I bring the following to your attention.

We were 3 who visited Limnos Canal Walk on 04 December 2021 for brunch. We've been visiting this branch very often in the past and was always happy with the meals and service. However, we were highly disappointed with the service yesterday.

Firstly, I ordered the Limnos Burger Special, just to discover that they did not have patties and all sides are add-ons now.

Secondly, the others ordered the breakfast special, just to discover that they do not serve butter with the toast, jam only.

My meal wasn't very appetising and the bread very dry. At this stage, I requested to speak to the manager. Instead, the waiter called the shift manager, John-Lynn. She was very abrupt and rudely indicated that she doesn't know why she was called in the first place. I then requested to speak to the manager. She went to the back and stayed away for a while just to come out to say the manager is not available. This gave me the impression that the manager did not want to actually come out to deal with the situation. I requested to at least speak to the manager telephonically, however, between the waiter and the shift supervisor, they seemingly protected the manager by being evasive about the manager's whereabouts. At this stage, the shop was left unattended for a long while with no manager apparently on duty. This meant that there was no one who could deal with any potential crisis.

At no point did anyone apologise for the unsavoury, unprofessional service and unappetising meals. This was very unlike the Limnos we were used to.

Based on this bad experience, we will no longer support Limnos Canal Walk, neither recommend the shop to anyone.