Voice and data accounts department

It seems the only way to get anything corrected or done, is by giving a company a low score. Then they seem willing to resolve issues or correct mistakes. It is so sad that customer service is no longer a priority.

I have a debit order for my Wifi from Voice and Data. It goes off every month without fail. Their statement system however do no take into account the debit orders that goes on the 1st of every month, it is only included in the next months statement. Again all my debit orders has gone through. The statement shows an amount in arrears that represents the debit order going off on the 1st that is not shown yet. I contacted them and this is their explanation, I have this on email as well. I raised my concern and said that this is not the correct way to do this and that it will create issues. This month a double debit order went off and there is no reason for a double debit order, I have the invoice that states what amount is due and it is definitely not a double debit order. Someone took the amount on the statement and did not follow their own company policy and requested a double debit order. I wrote an email, I logged a query on their website and I tried calling. Perhaps a hellopeter rating will help them communicate better.