V&D - Get your **** together

We had to use V&D due to the only service provider in the complex. It was communicated to us that it is a month-to-month contract and therefore it is not necessary to give a month's notice to cancel the contract. When we wanted to cancel our contract there is all of a sudden a penalty to pay because we have not given a month's notice, contradicting what was said when you gained a new customer. Eventually we gave in and said it is fine, however, our line should stay on since we are paying for the service. Our neighbor moved into our apartment that communicated to us that his line is active, meaning that you didn't kept our line on AS communicated and what we are paying for. This means that you are receiving DOUBLE pay on ONE apartment, this is *****!

It is TWO months later and STILL you are deducting the debit order from my bank account even though the "penalty" month has already passed causing ME admin every month. Please get your **** together to give a proper contract when signing up stating the T&C's whereby each customer can keep you liable for and get your admin on par to remove a customer when an agreement was cancelled. It is ***** to take money but not willing to deliver the service. Absolutely pathetic service and it is SO sad that the customers are FORCED to make use of your service as you are the only provider in the are.