POOR SERVICE

Our internet switched off at 7pm last night. We haven't receive a notification of the cause or confirmation that they are working on it. THEY DO NOT HAVE AN AFTERHOURS LINE to escalate any issues to. I contacted their call centre when they opened, and was told it is out of their control because its related to a power failure. How is this my problem, they need to find a solution? I have spend over R500 and counting on data, as I work from home due to covid-19, and have multiple video call meetings per day. They will however proceed to deduct the full subscription fee even though we haven't had internet for hours, not to mention the poor service and lack of communication.