Clueless and Useless Voice and Data

I contacted the company to check my coverage. After 3 to 4 days they could only get someone to come check, the guy arrived and said that they have line of sight to the tower. Good I was sent an invoice for the installation (R1500) and paid immediately and sent through the proof of payment. This is where the fun started, I informed them that I am home until about 11am every day, the supervisor (Devon) said no worries they will get someone out to come do the installation. First day nobody pitched no call nothing, second day same story. They finally arranged to do the installation on Friday 17/08/2018 they only pitched at 1pm after struggling the whole day, they said no they cannot connect to the tower (might be lack of knowledge/networking s****s who knows). They sent a second technician out on Friday at 5pm who tried to connect same story, he told me he will be back on Saturday to come test and see why they cannot connect to the tower (nobody showed up). At 3pm I get a call, they are here to collect their equipment (no prior arrangement or communication received). So I let them collect their equipment and then sent an email to the accounts department to please refund my money since they could not give me a service. Today phoned them and they have not even opened the email or repsonded. Be VERY careful if you decide to do buisness with this company, they have no clue what they are doing and will collect your money and then drag their feet when they need to refund you. If my money has not been paid by tomorrow morning I will take the matter furhter, and lay charges if necessary.