Termination of membership and a refund of the payment

I would like to report Simosa Limited for dedication that they made from Lungi-Precious Buthelezi's account without her consent. R600 was the amount of money that was deducted. Kindly assist by escalating this matter until her money is returned to her account and that her subscription be terminated with immediate effect. That subscription looted her to thing she was entering a competition but a **** to ****** her money.