Most Appalling Service I've ever experienced in MY LIFE!

Quick to ask for payment, bad on following up and keeping you updated on order. Took nearly 2 months to know that some times we're not in stock and haven't arrived from China or whereever after been told they were in stock just before I paid. Bad service and non existing customer relations. Couldn't be bothered to reply to messages at times. Was given non existent tracking number to follow up with courier company only to find out items we're never shipped to begin with. I cancelled order and requested a refund. Was told to email them with details and my banking details. Haven't received a cent from them. Clearly I'm not only one they have conned and treated like this because now they have switched off comments on their Instagram page and can't Direct Message them as well. Their service is appalling to say the least. 18 August 2017 paid for order 13 September - slight delay, I followed up nobody bothered to contact me. 20 October sent them an email for refund (as requested by them). No acknowledgement of received email. Used email address they supp****. 17 December - Sent them a direct message on Instagram telling them that I still have received my refund!!! Again no response. January 2018 no response no apologies n o refunds now we can't send a direct message on Instagram, we must email them rather. I'm considering to the police and opening a case of theft! No shame whatsoever, " just take our money, we got plenty where that came from"

In pains to have to rate you a 1 cos you deserve a 0!