Poor service delivery

Yesterday (15/12/2021) I had booked the shuttle from Middelburg to Centurion. I confirmed the pick up point twice and they gave me the wrong pick up point. The shuttle left me. I tried calling them and they said they can't help me with anything. Mind u, I had to catch a bus to KZN at 8pm from Pretoria. They said they will give me a refund, I must provide them with my banking details. I did and they haven't refunded me till now. I struggled to get transportation to Pretoria since they couldn't do anything to help me. I ended up hiking. And with the statistics of women getting ****d and killed when hiking, I was fearing for my life but I was stranded with no solution to my problem. Limetime shuttle service failed to assist me, but I was in a mess all because of their wrong instructions. The lady who gave me the wrong pick up point was also very rude and tried to shift the blame on me, until I told her that I know the calls are recorded, she must play it so she can hear what she said to me. I was assisted by the petrol attendants at Shell Garage N4 Ultra at Middelburg.