Poor and pathetic service

On 28th December 2022 I booked a ticket from Rustenburg to Hatfield Pretoria. I had arranged to be picked up at Hatfield by family. I was however told that my ticket had been booked to Midrand and had to get off. I had to scramble to advise my family of the change of venue. On 30th December 2022 I booked and paid for a ticket from Hatfield Pretoria to Rustenburg for the 7th January 2023. On this date I arrived at Hatfield 30 minutes before departure time. I sat and waited for more than an hour. I phoned Limelite only to be informed that my ticket had been cancelled on 3rd January 2023 due to "non payment". I then had to once again scramble to get people to fetch me from Rustenburg. This cost me extra money. On Monday I contacted the company on Monday requesting a refund. I supp**** my banking details and was assured that the processes would be followed and I would receive my refund. I contacted the company a further 2 times and was again assured of my refund. Well, to date no refund has been made and as a pensioner R340 is a fair sum of money. The company does not give a fig about customer service and treat users of their service poorly and without sympathy. This is one shuttle company I will definately NOT recommend to anyone.