Lack of good service.

My daughter and her child of 4 years old and I travelled back from the airport to Nelspruit on Sunday 30 July on 10h15 scheduled bus service. We had very clearly arranged for two seats to be next to each other for my daughter and her 4 year old. We had our own child car seat, duly noted by the office. For some reason the bus company had brought their own car seat along. All the more reason and ease for the driver to have secured the seats for us. We arrived at the airport bus terminal in time to embark. The driver clearly had not allocated two seats for my daughter. The driver didnt concern himself with that fact at all. I should not have had to enter the bus and ask passengers to move. I had to ask the passengers if anyone was willing to move so that my daughter could be seated next to her child. The obvious position for the child car seat and her mother would have been right behind the driver. Those are the seats that should have been reserved. There is absolutely no leg room for the child on a long trip to be able to stretch her legs in the majority of the seating which resulted in a very uncomfortable drive for her.