If you can't be kind, be quite!

I wish to lay a complaint against limetimeservices, its afterhours staff and policy. On Sunday afternoon 23/7/2023, my son had to catch the 15:10 shuttle from OR Tambo Joh-burg to Potchefstroom. It was his only transport.

His flight from King Shaka was delayed and in stead of landing at ORT at 1pm, he landed at 15:00.

During the entire ordeal and stress, we were in contact with the afterhours staff of limetime, begging them to just wait for him.

And as I would have loved to express a different view of the experience, the service received and experience was nothing less than unkind, spiteful and disappointing.

But because of the afterhours operator's stubborn and inconsiderate attitude to enforce the Ts&Cs, my son had to spend 4 additional hours at the airport whilst I had to runaround on a Sunday afternoon to arrange alternative transport with family.

Instead, you could have considered the justifiable circumstances and just be kind. He was on the airport, on his way. To make it worse, the operator was speaking to him as he was walking to the pick-up point. All she had to do was ask the shuttle driver to wait 5 more minutes. My son was entering the pick up point and saw the shuttle drive off.

Yes, you have T's&C's, but perhaps you need to relook at them to allow for reasonably and justifiable situations to be considered.