CR
Charmoney R
1 reviews | Active since Dec 2022
30 May 2024, 17:08
Bad service
I booked and payed a ticket for my mother on Tuesday 28 May 2024 and my dad went into hospital today 30 May 2024 unannounced because who plans stuff like this!! My mom is suppose to go in the bus 31 May 2024 at 11 o'clock, so I phoned them at 4 o'clock 30 May 2024 and they told me they can't keep the ticket on hold because it's less than 24 hours, it's very poor service I think for someone who has an emergency and they are also aware it's a pensioner
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LimeTime Shuttle's replyOfficial
31 May 2024, 08:39Hi Charmonay. Thank you for your review. Unfortunately your call was very late in the day priot to departure and the ticket could not be moved. It is normal practice by all bus operators to not allow movements on tickets, at such a late stage. If you still feel that we acted wrongfully please send me a mail on *** with proof of your emergency then we can look at ways to assist you.
LimeTime Shuttle's reply31 May 2024, 08:39
Official
Hi Charmonay. Thank you for your review. Unfortunately your call was very late in the day priot to departure and the ticket could not be moved. It is normal practice by all bus operators to not allow movements on tickets, at such a late stage. If you still feel that we acted wrongfully please send me a mail on *** with proof of your emergency then we can look at ways to assist you.