Worst experience ever

What an awful experience. I ordered a chest of drawers. Sent a picture of what I wanted and asked that the base be different. When they finished making it, it looked completely different to the picture. The wood was not smooth, you could see the joins between the planks, the planks were skew and not aligned, and the bottom of the drawers had gaps between the planks. When I raised my concerns and that I wanted a refund because it is not what I asked for, and certainly not of quality, I was told that they do not do refunds. Unfortunately, I had paid in full. I received the worst customer service ever and was told to not contact/ do business with them again. They also do not give you an invoice and refuse to give you their email address so that there is no paper trail and so that you cannot legally fight them (without an email address). Everything is on WhatsApp and that makes it difficulty to take it to court. This is why they encourage unhappy customers to take the legal route, knowing that they can't. On Facebook, their business is created as a "Friend" and not a "Page", therefore you cannot review their business. The only way to do this is through social media posts to warn others, and then she will lie about you saying things like you purposely damaged the item you bought from her. It's an expensive lesson to learn.