Unhappy

My name is Saseka and i just faced the worst situation and no care taken. So i usually used a kotex tempon brand. 3 weeks ago i thought i used a different brand (lil lets). The tempon got stuck when i pulled out the string. I reported the matter, and they took my details and statement. It was on the 22 of march when i complained and they apologised and told me i will received a package the following week, which was last week. however, i have not heard from them last week, till this day. they didn't bother to call me and follow up if i was doing okay after what i just went through. right now its not even a matter of the package they had failed to deliver, its more of me having to go through that trauma, and no one called to check if i am okay after the last call they made me regarding a delivery.