Very, very unprofessional & underweighed products

I liked this company until now, liked the prompt service but over time realised that the lady who owns the company is very unprofessional. They are not an honest company. I have given positive reviews as well as one negative one. I was sent an email to ask for reviews for the items bought and I reviewed most of them positive, one of them negative, these negative reviews were not included on the website. The negative was that those items weighed less than it should and it is paid for by weight so that is not right and thought she would like to know. I've had other companies that have done the same and I've told them and they have simply responded professionally apologising and then weighed their ingredients more carefully the next time, which is whole point of giving feedback, isn't it? To help the company be better in areas if needed. I also then left a message on their facebook business page saying that the service is prompt but I was not happy about the product weighing less than I paid for. I'm not sure if the feedback is showing on the page because the lady has now blocked me on their facebook page and she has also removed my website account which I used to order products from her. I really am stunned with how unprofessional this company has acted. It is obvious they only show positive reviews and want to hide the negative ones from the public, not an honest company.

My second complaint about this company is that the email correspondence is very, very unprofessional. The one time I was asking for percentages for ingredients from a data sheet (in cosmetic industry this is normal to ask for and helps you sorting your ingredient list as it is a legal requirement). She responded with she cannot give away "trade secrets", I then explained again what I am talking about. I made another order after this incident and then sent an email to ask what ingredients are inside the main product because I need to include these in my ingredient list. She responded there is and what they are, after which I asked her for the data sheet so I can see the percentages, and I also again explained why I need this because in my initial emails she didnt seem to understand and I said to her that the big companies always give this upon request, so that she knows what I am talking about this time. She then responded very rudely, saying: "Please explain your request properly so I can assist you correctly, you only asked “”Is there any alcohol / preservative in the Aloe Vera Liquid Gel?” if you receive better service from other companies then please order from them. The data sheet is attached". She had completely misunderstood my intentions and why I asked the question in separate emails and that the questions were related to the same product but it was two different questions. My first question was just that, what is inside the product, I didnt want to ask for the data sheet in my first email at all. So she seems to make a lot of assumptions and gets offended very easily and misunderstands email messages, she seems to take it personally instead of trying to understand what I'm saying and why I'm saying it. I was still willing to buy from this company even after this last email where she overreacted, but now that I am being blocked and she's just acting very childishly, I won't.