Call centre blues :(

<p>I phoned the call centre which is the only number available on the website to get any kind of assistance from the company. All other numbers redirect me straight to the same call centre. The Call centre personal by the name of Ayanda could not comprehensively answer any of my questions , nor could she actually explain the service or product in a way that would help me to understand what it was about. <br /> <br /> i tried to ask my question or few questions in about 3 - different ways perhaps thinking maybe i was just asking them the wrong way , but I to this point still don’t know what the website application has to offer and or how it can even be considered as a benefit to the objective I’m hoping to achieve. </p> <p> </p> <p>I was frustrated but never rude , instead asked if i could please have a free trial so i could then on my own accord explore the website to see if it is what I am looking for for . She asked ME to call the sales rep and see if he will assist - so i calmly asked her to please give my details to the sales rep as I’m sure if they are interested in even a potential sale hopefully they would call ? Was that unreasonable?<br /> <br /> I since then followed up and every time i call from the same number used initially, the call centre hangs up on me ? I was never rude to the call centre and i was never sarcastic only really interested as i have been asked by my own employer to look at the website to find out if it possibly has a service that could be of use to us.<br /> <br /> I’m honestly very upset and I can’t find anyone to escalate this too, the only line of communication is that call centre and they have subsequently prevented me from ever speaking to anyone senior. <br /> <br /> I would appreciate if someone from the company could contact me to try this again , and please hopefully help me understand why this occurred , so we can move past that and i can actually find out about the product and service ...<br /> <br /> shocked </p> <p> </p>