Too arrogant and proud for my business.

Contacted the company requesting simple quote and gave clear instructions on what was required. Was then told by the sales person to send an e-mail enquiry. Did the e-mail enquiry and had no response for a few days.

Followed up telephonically again and was told that it would be attended to the next day. Finally received the quote but it did not contain any installation as requested. Responded to the sales person and asked for the quotes to be re-done and to include an extra pole at a different length as well as two options for each length pole. To this I provided an example of what I required.

No response received for a few days after which I again followed up telephonically. Got a hold of the sales person again and asked if he had seen my follow up messages? Was then told that I was quoted on what I asked for and that he wasn't going to bother quoting on something similar as the EXAMPLES I provided. I reiterated that what was sent in the follow up mail was as an example and that I didn't need him to quote on the exact specs, just different options for each length pole and installation. He was arrogant, obnoxious and quite frankly I am shocked that a Sales person would talk to a potential customer like that. The treatment and attitude from this person was completely unprovoked and unnecessary. When I eventually manage to again explain what I required the person reluctantly agreed to send me new quotes but somehow I doubt I will get these in a timely manner if at all. Not really sure if I want to continue doing business with people that treat potential customers like this.

Who knows, maybe their competitors will value our business more.