Mar '26 - Sep '26
Frequently Asked Questions About Lighouse
How is Lighouse rated on Hellopeter?
Hellopeter has tracked Lighouse across 4 reviews. Lighouse hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Lighouse? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2015
Worst service ever
I am extremely disappointed with the service I have received. The repeated excuses and missed deadlines are unacceptable. Offering a 20% discount voucher as compensation for your failure to deliver on time does not resolve the issue. In fact, it does little to restore my confidence in your business, and I have no intention of purchasing from you again or recommending your services to others. What is particularly frustrating is the lack of communication. I have had to repeatedly request updates on my order, and even then, obtaining feedback has been difficult. For example, I sent a WhatsApp message at 13:37 and could see that you were online at 16:38, yet my message remained unanswered. This creates the impression that customer concerns are being ignored rather than addressed. Customers who have already been inconvenienced by delays should be treated as a priority. Instead, I feel that my concerns have been disregarded, and the overall experience has demonstrated a lack of professionalism and customer service. I would appreciate an immediate and honest update regarding my order, together with a clear explanation of how this matter will be resolved. I would not recommend you to anyone even when there was more things that I wanted to buy from you, that has since gone out the window.
1 reviews | Active since Jun 2015
Worst service ever
I am extremely disappointed with the service I have received. The repeated excuses and missed deadlines are unacceptable. Offering a 20% discount voucher as compensation for your failure to deliver on time does not resolve the issue. In fact, it does little to restore my confidence in your business, and I have no intention of purchasing from you again or recommending your services to others. What is particularly frustrating is the lack of communication. I have had to repeatedly request updates on my order, and even then, obtaining feedback has been difficult. For example, I sent a WhatsApp message at 13:37 and could see that you were online at 16:38, yet my message remained unanswered. This creates the impression that customer concerns are being ignored rather than addressed. Customers who have already been inconvenienced by delays should be treated as a priority. Instead, I feel that my concerns have been disregarded, and the overall experience has demonstrated a lack of professionalism and customer service. I would appreciate an immediate and honest update regarding my order, together with a clear explanation of how this matter will be resolved. I would not recommend you to anyone even when there was more things that I wanted to buy from you, that has since gone out the window.
1 reviews | Active since Aug 2012
Lighouse furniture terrible craftmanship
I am very dissapointed in my custom chest of drawers I had made last year at Lighouse. I collected it on 4 September 2025. I contacted Arno on 25 February 2026 with photos how bad it looks and he appologised and said he will speak to the factory. Today 2 weeks later still no feedback. The chest of drawers was coated with a layer and as time went on it dissapeared and it was finished off very badly. One would think for the price you pay atleast a decent job will be done! I wont recommend buying furniture from Lighouse at all!
1 reviews | Active since Aug 2012
Lighouse furniture terrible craftmanship
I am very dissapointed in my custom chest of drawers I had made last year at Lighouse. I collected it on 4 September 2025. I contacted Arno on 25 February 2026 with photos how bad it looks and he appologised and said he will speak to the factory. Today 2 weeks later still no feedback. The chest of drawers was coated with a layer and as time went on it dissapeared and it was finished off very badly. One would think for the price you pay atleast a decent job will be done! I wont recommend buying furniture from Lighouse at all!
1 reviews | Active since Jan 2014
Lack of transparency, poor communication and excessive delivery charges
If it were possible to give zero stars, I would. On 30 December 2025 we placed an order with lighouse.co.za for a Volta bench at a price of R2 050.00. The product specifications were clearly listed (SPF wood blend, water-based stain, height 450 mm, depth 350 mm, length 1.5 m). However, delivery was not calculated or disclosed during checkout. The only information provided under the delivery tab stated the following (verbatim from their website when I checked it in January 2026): “Each piece is carefully handcrafted to order. Please allow approximately 4–6 weeks for manufacturing and an additional 1–2 weeks for delivery. Not sure if it’ll fit? Check our Furniture Measuring & Delivery Guide before you order.” There was no indication whatsoever that delivery could exceed the cost of the furniture itself. On 6 January 2026, we received an email from Arno Slabbert (sales consultant) advising that the delivery fee would be R3 740.00, which is almost double the price of the bench. We are approximately 3.5 hours’ drive from their warehouse, which made this amount completely unexpected. We contacted Mr Slabbert telephonically to ask whether there might have been a mistake. We were told that this is the amount charged by their courier and factory and that nothing could be done. The only options provided were to arrange our own courier or collect the item ourselves. Mr Slabbert was asked to let us know when the order would be ready for collection, but he never rep****. On 23 February 2026, we sent a follow-up email noting that 7 weeks had already passed. The only response we received (on 24 February 2026) was the following: “The system shows that the product is in die final stages of production and is almost completed I have asked the factory for more feedback and once they reply i will revert back to you I do sincerely apologize for the delay and inconvience” On 2 March 2026, I attempted to phone the Pretoria branch where the order was placed, but there was no answer. I then phoned the Cape Town branch, explained the situation, and was told that someone would get back to me. By 4 March 2026 no one had responded, and it had already been more than 8 weeks since the order was placed. I phoned again and spoke with a lady at the Pretoria branch (where the order was originally placed). I was informed that the bench had been sent for “finishing” the previous week. I was again told that there would be a follow-up and that they would get back to me. Over the years we have purchased many pieces of furniture online, including large and heavy items, and have never encountered a delivery fee anywhere close to this amount. Being told simply that “this is how they receive it from the factory” and that this is “the price of the courier they use”, was extremely disappointing. While customers were technically given alternatives (collection or arranging their own courier), the overall handling of the situation reflected no attempt to engage constructively or assist after the unexpected delivery cost was communicated. Charging R3 740.00 to deliver a R2 050.00 bench, and only communicating this after the order had already been placed and paid for, reflects a serious lack of pricing transparency. Prospective customers should be aware that delivery costs are not shown at checkout and may only be communicated after purchase. In addition, the 4–6 week manufacturing timeframe stated on the website did not apply in our case, as the order had still not been completed after more than 8 weeks, and updates were only provided when we followed up ourselves.
1 reviews | Active since Jan 2014
Lack of transparency, poor communication and excessive delivery charges
If it were possible to give zero stars, I would. On 30 December 2025 we placed an order with lighouse.co.za for a Volta bench at a price of R2 050.00. The product specifications were clearly listed (SPF wood blend, water-based stain, height 450 mm, depth 350 mm, length 1.5 m). However, delivery was not calculated or disclosed during checkout. The only information provided under the delivery tab stated the following (verbatim from their website when I checked it in January 2026): “Each piece is carefully handcrafted to order. Please allow approximately 4–6 weeks for manufacturing and an additional 1–2 weeks for delivery. Not sure if it’ll fit? Check our Furniture Measuring & Delivery Guide before you order.” There was no indication whatsoever that delivery could exceed the cost of the furniture itself. On 6 January 2026, we received an email from Arno Slabbert (sales consultant) advising that the delivery fee would be R3 740.00, which is almost double the price of the bench. We are approximately 3.5 hours’ drive from their warehouse, which made this amount completely unexpected. We contacted Mr Slabbert telephonically to ask whether there might have been a mistake. We were told that this is the amount charged by their courier and factory and that nothing could be done. The only options provided were to arrange our own courier or collect the item ourselves. Mr Slabbert was asked to let us know when the order would be ready for collection, but he never rep****. On 23 February 2026, we sent a follow-up email noting that 7 weeks had already passed. The only response we received (on 24 February 2026) was the following: “The system shows that the product is in die final stages of production and is almost completed I have asked the factory for more feedback and once they reply i will revert back to you I do sincerely apologize for the delay and inconvience” On 2 March 2026, I attempted to phone the Pretoria branch where the order was placed, but there was no answer. I then phoned the Cape Town branch, explained the situation, and was told that someone would get back to me. By 4 March 2026 no one had responded, and it had already been more than 8 weeks since the order was placed. I phoned again and spoke with a lady at the Pretoria branch (where the order was originally placed). I was informed that the bench had been sent for “finishing” the previous week. I was again told that there would be a follow-up and that they would get back to me. Over the years we have purchased many pieces of furniture online, including large and heavy items, and have never encountered a delivery fee anywhere close to this amount. Being told simply that “this is how they receive it from the factory” and that this is “the price of the courier they use”, was extremely disappointing. While customers were technically given alternatives (collection or arranging their own courier), the overall handling of the situation reflected no attempt to engage constructively or assist after the unexpected delivery cost was communicated. Charging R3 740.00 to deliver a R2 050.00 bench, and only communicating this after the order had already been placed and paid for, reflects a serious lack of pricing transparency. Prospective customers should be aware that delivery costs are not shown at checkout and may only be communicated after purchase. In addition, the 4–6 week manufacturing timeframe stated on the website did not apply in our case, as the order had still not been completed after more than 8 weeks, and updates were only provided when we followed up ourselves.