You will lose money!

Their website and support don’t correspond. What you do on the site is not what actually happens. They don’t even have a phone number for you to reach them. You will lose money, even if you cancel it will be stored in so stupid lift wallet.

I made a booking for a flight to Cape Town for 20 March 2021. I got the confirmation and everything, unfortunately I had to change the trip dates. so I went to their site to manage booking, then I changed the dates to 16 April 2021, it confirmed that I changed on the website. So on 15 April I wanted to check-in, my booking was not there, but when I “manage booking” it says booking status is “Ok” (whatever that means). So I wanted to remove the 2 adults to 1 so I thought of cancelling the trip (which apparently the money goes into the some wallet), I cancelled online then I got a confirmation email that my booking was cancelled and that I should wait for my money to be refunded in that “lift wallet” in 2hrs. I never got that money, when I checked with support (email), they said my booking says I have “No show” for 20 March. I’m beyond disgusted in this. What is done in the site doesn’t apply in real life.