Yesterday, 3 September 2026, was an absolute nightmare

Yesterday, 3 September 2026, was an absolute nightmare. I flew JHB - CPT for a work meeting and deliberately booked an early flight. The outbound flight was delayed by 3 hours, with virtually no proactive communication. I had to keep following up, and at one point was told, “The airport team has not updated us.” The return was initially delayed by 2 hours, which then became another 2 hours, a total 4-hour delay!communicated in increments with no cer*****y on when we would actually leave. At that point, I wasn't prepared to sit around waiting for another “update”. I approached the LIFT desk for assistance and, after much convincing, eventually left and travelled back with SAA. Delays happen. Poor communication, lack of ownership and leaving customers to figure things out themselves is another matter. Also, your generic WhatsApp apology sent me off.