Worst flight experience and response ever, shocking.

This was the most disgusting and unbelievable experience I have ever had with an airline. The surprising thing is that they expressed no remorse but rather blamed it on the weather and advised that the delay was for our own safety. I booked flights for me, my wife and aunt for 8am flying from Durban to Jhb on 14 Oct. We were not informed that the flight was delayed. We went to board at 7.30am and was told that the flight was delayed for 1.5hours. The time was pushed out a few times and we were eventually sent new schedules that showed our flight bookings was for 10.30am. We left King Shaka around 11.15am, over 3 hours after we were scheduled to leave. When I took this up with Lift, the customer services manager Sunel Oelofse did not even bother to respond to my mail to her. Support @ Lift advised that the pilot felt that it was unsafe to land and rather delayed us by 3+ hours. All the other airline flights landed and took off continuously on schedule, but only Lift could not. I do not trust them and they kept giving us different stories on that day. This is the worst airline and it is a pity that we have so few local airlines, otherwise they will not survive operating this way. I even asked that they compensate one of the 3 of us for the slow lounge cost, because what were we supposed to do for 3 hours, let alone the inconvenience it caused, missing meetings, etc, but Sunel Oelofse did not bother responding. I have such a low opinion and cannot understand how they can have no regard for their passengers and their time.