Worst airline ever in terms of customer service

On Thursday the 09th of April 2026, we traveled from OR Tambo to King Shaka. They gladly check in our firearms. Upon return on Sunday the 12th of April 2026, their manager Vegashen refused to check in our firearms and also refused to refund us so that we could use and alternative airline. We had to pay for new tickets and use SAA, which gladly checked in our firearms. Lift Airlines is the worst airline in terms of customer service I have ever experienced. I will never use it in my entire life and would definitely not recommend it for anyone.