Very Disappointed with Your Pricing Structure

I'm writing to express my profound disappointment with Lift Airline's pricing. I recently booked a trip from Durban to Cape Town with you, only to discover that your fare of R700 excludes baggage checking. In comparison, FlySafair offers a similar fare inclusive of baggage. When I attempted to add baggage to my booking, I was shocked to find an additional charge of R500 per couple, making your service R1200 more expensive than your competitor.

In this tough economy, this price disparity is unacceptable. I chose Lift Airline believing it to be the most affordable option, but I ended up paying far more than anticipated. The total amount paid was R7860, and this does not include the baggage fee. According to your app, I need to pay an additional R500 per bag, meaning I effectively lost R900 by choosing your airline.

This experience has been extremely disappointing, and I will definitely compare prices more thoroughly in the future. I will not be flying with Lift Airline again and cannot recommend your service to anyone.