Very bad experience!

When I was traveling from OR Tambo to Cape Town, I found that on arrival my luggage was completely wet, my bag had black sc**** marks on it and my keychain was gone.

There were no staff and the airport at the LIFT service station for me to report this too. The costumer service takes quite long to respond to emails.

On top of all of this, they claim to give free flight changes outside of 24 hours, I am trying to change to a cheaper flight 3 days before I am supposing to travel and still they want to charge me R150.

I do NOT recommend this airline at all!!!