Very angry and disappointed customer

I got delayed on the 30th Nover 2025 and missed my flight..I went to the customer service and was told that I needed to top up to board the next flight ,the flight was way more expensive and decided to opt for SAA which was a bit cheap ..I was told that the money will be refunded to my wallet..Today I tried booking a flight to Durban I was told there was no funds in my wallet as the funds got forfeited which is something I was not told ..I'm very disappointed that I had to lose so much money.Ref 385395CE