Terrible Experience - Flight Change and Refund Process

I am extremely frustrated and disappointed with Lift’s service, and I feel compelled to share my experience. I booked a flight through Lift in advance, fully paying for everything for my first anniversary ahead of time, only to have them abruptly change my flight time. This change will cause me to miss my shuttle and, ultimately, miss my cruise, which I had already paid for. Not only was this incredibly stressful, but because of the flight change, I had no choice but to use my savings to book a last-minute, more expensive flight to avoid missing my plans. To make matters worse, Lift didn’t even provide a reason for the change, which left me scrambling to find a solution. When I contacted Lift for a refund, they informed me that the money would be refunded to my bank account, but I would need to call my bank to retrieve the funds. This is completely unacceptable. I should not have to go through this hassle when it’s clearly Lift’s mistake. This is some of the worst customer service I have ever encountered, and I am utterly frustrated with the lack of accountability and transparency. Given this terrible experience, I will never use Lift again, and I will be advising everyone I know to avoid using their services. I deserve a direct refund and an explanation, not an unnecessary detour to my bank. I hope others are more cautious when considering Lift for their travel needs.