Stay away from Lift Airlines!

Utterly disgraceful consumer satisfaction! For the first time in my life I wanted to try out this airline and I’m already regretting engaging by purchasing a flight ticket with them.

1. When I purchased my flight ticket the ticket indicated that luggage is included in the price (which was expensive might I add) to then discover that the luggage is actually cabin luggage and not check-in luggage. I sadly discovered this as I’m busy with the check in.

2. I tried to search for their contact number so I could call to no luck in which I resorted to their WhatsApp line. On WhatsApp some “smart” idiot responded informing me that they are not a call centre and that I should address my concerns on WhatsApp - to which skyrocketed my frustration.

3. I engage with this person and at this point I was ready to cancel my flight and claim my refund, to which I received quiet a disturbing response that said: if I cancel they keep my money and I’ll have credit with the airline - which is disgusting considering I wanted to stop my relationship with them.

4. As it stands, they have corned me as I don’t have check in luggage nor will I be able to receive my refund if I cancel.

Lastly, having reviewed their reviews I should’ve expected this, so the public should be aware of this distasteful experience I’m having.