Sorry, never again

First and last time. Passengers service, asked for with the booking, not available on check in. Now I had to call Menzies and ensure a passenger is taken to the correct station on arrival. Yes the other companies are more expensive yet your package as a whole is shocking. No offices at the airports to assist over weekends or in the week. Not to mention you advertise on launch 20 kgs free to have it taken away now and online hide extras.

With regards to the safety of the passenger, anything has to happen, you will have your first lawsuit.