SA's Most Flexible Airline? Yeah right!!!

We have just had such a horrible experience with LIFT Airline... This is going to be a bit of a long one so bear with me. So Lebo Rameetse has used it before in her many travels, and apparently the service was so good, she was sold instantly. So now that we have to go to Cape Town for the church conference, it was a no-brainer. She booked LIFT Airline. It's going to be our children's first plane ride and they are obviously very excited. We booked tickets for the 1st April for 5 people, which cost around R15k. Then a few days later, my wife went on the site and decided to compare ticket prices for the next day. They happened to be more expensive, so she left it alone. Today, almost 3 weeks later, she decides to check on our booking and she is informed that our payment is outstanding by R1500 because she changed the date. She never requested a change of date, and never confirmed one. When we asked to be moved back to our original booking, we were told we would have to pay an additional R31 000! Yes, you read that right... That would make it a total of R46 000 for 5 people to travel from JHB to CT! What then made things really frustrating is: customer service on Lift is only WhatsApp-based and you can't call anybody to query any concerns you have. The responses on the WhatsApp number are so robotic and impersonal... The person couldn't be bothered! If you have a complaint to escalate, you are given an email address, which just exacerbates the communication disconnect. The service rep even had the audacity to offer to cancel our flight and reimburse us into the Lift wallet, meaning we would still be forced to use their airline in the future anyway. Surely, this is ******ion of the most ******** degree! And for an airline that boasts to be SA's most flexible airline, LIFT Airline are the most inflexible, impersonal, uninterested airline I have ever used. At this rate, I would not only not recommend them, I would actively discourage everybody I know from using them.