Request for Compensation Due to LIFT Booking Error

Last week, I booked a return flight with Lift from Johannesburg to Durban for two passengers. The total price displayed during booking was R2, 340 for a round trip for both my husband and me. We verified the details twice before proceeding with payment.

However, after making the payment, the system only issued one ticket — and it was for the return leg from Durban to Johannesburg. I immediately contacted Lift, and was told that the matter had been escalated to I.T. for investigation. Despite numerous follow-ups and requests for someone to contact me directly, I continue to receive the same vague response: “It’s under investigation.”

As a result of this issue, I was forced to purchase a separate departure ticket, which cost nearly double the initial amount — an expense I had not budgeted for. This situation is unacceptable.

I am requesting compensation or travel credits to cover the cost difference and the inconvenience caused. If there was a technical glitch on your platform, it is your responsibility to rectify it and ensure that your customers are not penalized. It is extremely concerning that prices reflected one thing at the time of booking, but the confirmation provided something entirely different.

I urge other customers to be cautious when booking with Lift. Based on my experience, it feels like a deceptive strategy that misleads consumers with false pricing.

Please treat this matter with urgency. Reference number for this case is 339392