Refund T&C's shocking

When has it become acceptable to convert money owed into a Lift Wallet? Everywhere you shop, Any service you engage - The refund process is simple. If product is defective or the service was not rendered, you receive your full refund. At the very least, the customer should be provided with an option of either converting to a credit or receiving the full refund in the same form of the original payment. I don't want the money back anymore, I also do not want to use the funds in the wallet - It's about principle. You should not force someone to re-use your service. You also should not apply an expiration date for using the funds available in the wallet. You are not running a promotional campaign, the funds available is also not part of competition. Especially when you consider the cancellation of the flight was not the customer's fault. I paid for a flight using the standard payment method and expect reimbur*****t to follow the same payment method. I really hope this policy is rectified as you will have many unsatisfied customers.