LP
Li-Chi Pan
1 reviews | Active since Jun 2021
11 Jun 2021, 18:13
Poor service
Awful service. We paid for our seats only to arrive and be told someone else had taken our seats. They then proceeded to call their service desk for help and said nobody was answering and if we could walk to the counter to ask for help. Which we did. Walked 10 minutes there to a lady who had the rudest attitude. Said she assigned us our original seats, and to head back to lift desk to get our tickets reprinted. Walked 10 minutes back - to be told no, our seats were pushed all the way to the back....
Most frustrating service I’ve ever dealt with. Last time I’ll be flying with this airline.
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Replies (1)Lift Airlines's replyOfficial
15 Jun 2021, 15:50Dear Li-Chi
Thank you for your comment. We are so sorry to hear about your recent experience.
Please could you send us your booking reference to our Helpdesk so that we can investigate the matter and provide you with feedback? Our Support Team can be reached by sending an email to ***
Kind Regards,
Your LIFT Team
Thank you for your comment. We are so sorry to hear about your recent experience.
Please could you send us your booking reference to our Helpdesk so that we can investigate the matter and provide you with feedback? Our Support Team can be reached by sending an email to ***
Kind Regards,
Your LIFT Team
Lift Airlines's reply15 Jun 2021, 15:50
Official
Dear Li-Chi
Thank you for your comment. We are so sorry to hear about your recent experience.
Please could you send us your booking reference to our Helpdesk so that we can investigate the matter and provide you with feedback? Our Support Team can be reached by sending an email to ***
Kind Regards,
Your LIFT Team
Thank you for your comment. We are so sorry to hear about your recent experience.
Please could you send us your booking reference to our Helpdesk so that we can investigate the matter and provide you with feedback? Our Support Team can be reached by sending an email to ***
Kind Regards,
Your LIFT Team
