Numerous poor service touch points on single flight

Flight GE 154 CTN - JNB 12 October 2022 • Boarding started 30 minutes late with no communication with passengers waiting at the gate • Refreshments (which Lift proudly advertises as “on us”) consisted of a small bag of Grumpy snacks and a small glass (approx. 150ml) of water or juice – not even a bottle or can. For a flight in the middle of supper time, this is poor, but Lift does not even offer the option of buying something more substantial • The Grumpy snacks I received were Cinnamon and Maple Syrup flavour and were oily and red…inappropriate to eat with your fingers. The tiny paper napkin was totally inadequate. Choc coated may have been more practical but that is not what was available to me. • When we landed we were told we were 20 minutes late… we were actually > 30 minutes late • On arrival at the airbridge we were told to remain seated while ground power was connected. 10 minutes later we were informed ground power had failed we would have to disembark in the dark • Cabin crew provide light to assist….from cell phones only. I asked one attendant whether they don’t by any chance have real torches and was met with an embarrassed smile. I shudder to think how an emergency in darkness would have been safely handled. Cabin crew on other airlines each have a Maglite in their belts. Lift cabin crew is most unprofessional. • In the luggage hall there was great confusion about which carousel would be used. The flight was initially listed on No 1…but then the listing disappeared and passengers went to check where another carousel had been selected. Lift staff on the ground had no communication with the baggage handlers and were clueless.