Most Brilliant Customer Service

Dear Lift Management

My mum is flying to Jhb using Lift on the 25th . The ticket was purchased via the TravelStart website and we were not getting confirmation of payment , then could not confirm if luggage was included and the cherry was the wheelchair that my mum really needed as she is 74 and on a walking stick....

All efforts to reach Travelstart online and via the call centre was unsuccessful.

I then remembered a Tiktok content creator named Jamain D who had posted about been with Lift....and I reached out to him on Tiktok

He rep**** asking for some details...and promised to look into it once he was at work....( there was no urgency on my end as my mum was flying 2 days later)

He contacted me today and gave me the reassurance of the baggage included...

I then asked if he could confirm the wheelchair as My mum cannot walk the distance at OR Tambo...

He looked Into it and came back to me that the wheelchair is confirmed....

Lol....only now...has my mother started prepping for her holiday knowing everything is in order.

Thank you Jamain You are the poster of "going over and beyond" for a customer

Thank you Lift Airlines for have a team member that goes the extra mile

This is our 1st flight.. and definitely won't be our last